Tuya WiFi 2MP Home Surveillance Security Camera

FAQ

Q1: Can we get the sample for reference?
A1: We are glad to send samples for your inspection if we have the same or similar samples in hand. To new customer, you may need to pay the sample(depends on product's value) and the express fees.When you place the order to us , we will refund you .
And if you want us to make the same sample as you required , which you may need to send us 3D drawing or the original sample and afford the sampling charge, when you place a order of bulk production , we will refund this charge to you.

Q2: How long will be my goods ready for shipment ?
A2: Different specification products with different quantity ordered, the time of delivery is different, .As usual, it will take 5~6 weeks .

Q3: Do need to apply Permit to export Military, police and tactical items from China?
A3:Yes. There is strict law and regulation by Chinese government for the exporting of Military , police and tactical items. Only China Xinxing could issue the permit for the legal shipment.

Q4: What is your terms of payment?
A4: T/T or L/C at sight.

Q5: How to solve the quality problems after sales?
A5: (1) Take photos of the problems and send to us.
(2) Take videos of the problems and send to us.
(3) Send back the defective products to us if neccessory.
After we comfirm the problems, will give you the answer within 7 days.

Q6: Can we make our logo on the products?
A6: Yes. We can do logo as your requirement as well as your design project.And we also accept custom service.